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  2. Gaining success with teamecho

How do I address team leaders' concerns when it comes to the use of TeamEcho?

Acknowledging, validating, and addressing team leaders' concerns is a key success factor when introducing TeamEcho into your organization. Let's take a look at what you can do to put team leaders' minds at ease!

The fact that uncertainty is associated with heightened levels of anxiety is a well-established and scientifically-supported fact. Why is this important, you ask?

Well, because team leaders may be uncertain about how to use TeamEcho, how the information may be used for or against them, and may also be uncertain about the direct, personal consequences that can stem from what TeamEcho might bring to the surface.

These uncertainties (and many others) can then bring up anxious feelings, which in turn can cause a general hesitation to engage with the tool in the first place. As the admin, you have the power to help team leaders along in their TeamEcho journey, and here is how: 

Logistics matter

The most obvious barrier for engagement with any new tool or application is the uncertainty about how to use it and what to do with it. As to how to navigate the platform, we have a slew of resources for you and your team leaders that offer guidance on most topics. Be sure to check out other articles in the TeamEcho Support Center for additional tips and trick, and be on the look-out for our "How to TeamEcho" emails in your and team leaders' inboxes.

These resources are not only helpful for you, but can be equally helpful for team leads, so pass them along because sharing is caring

Privacy matters

We take privacy and anonymity very seriously at TeamEcho because we recognize that these are important safeguards that ensure an honest exchange between employers and employees. When team leaders respond to comments or their team members evaluate their leadership competencies, for example, it is easy to see how team leaders might feel a bit more vulnerable than your average TeamEcho user.

As an admin, you should acknowledge these concerns and offer team leads assurances by explaining how the information derived from TeamEcho will be used. Be transparent about your objectives and processes, so team leaders understand that you are not looking to use the information against them, rather you see it as an opportunity to support them. Your assuring and supportive words will mean a great deal to team leaders, ultimately increasing their efficacy to actively work with TeamEcho.  

Trust matters

A final set of uncertainties that might arise for team leads pertains to the unknown consequences that could result from the information TeamEcho reveals. For some, the introduction of TeamEcho might be one of the first times they are confronted with direct and honest feedback. Team leaders' knowledge that their supervisors can also see this information and could potentially use it to make important decisions, such as promotions, can be a cause for additional stress.

Validate their concerns and let team leaders know that you have their backs. Make sure that team leaders understand that your desire to involve them is a way to empower them and that it is a sign of trust.

To empower team leaders, you should communicate your expectations for the use of TeamEcho and team leaders' work with it as clearly as possible. Doing so will not only help them, but will also demonstrate the growing trust between you and team leaders. 

According to some, ignorance is bliss. We, at TeamEcho, respectfully disagree with this view. Instead, we firmly believe that transparency is key to unlocking any team's full potential! 🔐Take this opportunity to make others see the mutual benefits of anonymous and continuous feedback that TeamEcho provides. 

Check out these additional articles to make the most of your TeamEcho experience!