Scores & Dynamics: Why does a score sometimes barely change or remain extremely stable?
Score inertia is usually caused by three main factors:
- Narrow focus: Only a few recurring questions are asked, leaving potentially critical topics completely unmeasured.
- Feedback fatigue: If survey results are not followed by visible action, employees tend to vote on "autopilot."
- Intentional smoothing effect: The algorithm filters out day-to-day mood fluctuations to highlight sustainable trends rather than short-term spikes.