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[Understanding the basics](https://support.teamecho.com/en/understanding-the-basics) # Understanding the basics Info on calculations, evaluation and terminology - [What does Customer Happiness mean at teamecho?](https://support.teamecho.com/en/what-does-customer-happiness-mean-at-teamecho) - [Why are regular, short intervals important in surveys?](https://support.teamecho.com/en/why-are-regular-short-intervals-important-in-surveys) - [How does teamecho calculate the values?](https://support.teamecho.com/en/how-does-teamecho-calculate-the-values) - [What is a cross section team?](https://support.teamecho.com/en/what-is-a-cross-section-team) - [What is the difference between team and department?](https://support.teamecho.com/en/what-is-the-difference-between-team-and-department) - [What is the teamecho benchmark?](https://support.teamecho.com/en/what-is-the-teamecho-benchmark) - [teamecho Insights](https://support.teamecho.com/en/teamecho-insights) - [How does teamecho decide which questions to schedule?](https://support.teamecho.com/en/how-does-teamecho-decide-which-questions-to-deploy) - [How to Set Effective Goals for Your Company with teamecho](https://support.teamecho.com/en/how-to-set-effective-goals-for-your-company-with-teamecho-1) - [How to Establish a Routine with teamecho](https://support.teamecho.com/en/how-to-establish-a-routine-with-teamecho) - [What Evaluation Options are available in teamecho?](https://support.teamecho.com/en/evaluation-options-in-teamecho) - [Why Are Regular Surveys Important?](https://support.teamecho.com/en/why-are-regular-surveys-important) - [How does teamecho aggregate my results?](https://support.teamecho.com/en/how-does-teamecho-aggregate-my-results) See less ▼ - [Starter package](https://support.teamecho.com/en/starter-package) - [First steps with teamecho](https://support.teamecho.com/en/first-steps-with-teamecho#main-content) - [First steps in teamecho](https://support.teamecho.com/en/first-steps-with-teamecho#first-steps-in-teamecho) - [First steps with executives](https://support.teamecho.com/en/first-steps-with-teamecho#first-steps-with-executives) - 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